All orders can be canceled until they are shipped. If your order has been paid and you need to change it or cancel it, you must contact us within the first 12 hours. Once the packaging and shipping process has begun, it can no longer be canceled.
Your satisfaction is our # 1 priority. Therefore, you can request a refund or resend for purchased products if:
- You do not receive them within the guaranteed time (45 days without including the processing of 2 to 5 days).
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (for example, provide the wrong shipping address)
- Your order does not arrive due to exceptional circumstances beyond our control (for example, not authorized by customs, delayed by a natural disaster).
*You can request a refund within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message to the Contact Us page.